New Government Accountability Office (GAO) Report Discusses How to Improve Long-Term Care for Aging and Disabled Vets in VA Homes
The Department of Veterans Affairs (VA) annually provides care to more than 46,000 elderly and disabled veterans in 132 VA-operated nursing homes, called community living centers (CLC). After media reports surfaced of problems with the care delivered to veterans in CLCs, VA contracted with the Long-Term Care Institute, Inc. (LTCI), a nonprofit organization that surveys nursing homes, to conduct in-depth reviews of CLCs in 2007-2008 and again in 2010-2011. GAO was asked to evaluate VA’s approach to managing veterans’ quality of care and quality of life in CLCs. This report examines (1) VA’s response to and resolution of LTCI-identified deficiencies and (2) information VA collects about the quality of care and quality of life in CLCs and how VA uses it to identify and manage risks. To do this work, GAO interviewed officials from VA headquarters, examined all 116 reviews from 2007-2008 and 67 reviews from 2010-2011. They also analyzed 50 CLCs’ corrective action plans for 2007-2008 and 23 such plans for 2010-2011.
GAO recommends that VA document feedback to CLCs and require periodic status reports about corrective action plan implementation, and implement a process to comprehensively identify and manage risks to residents in CLCs by analyzing and comparing information about residents’ quality of care and quality of life. In its comments on a draft of this report, VA concurred with these recommendations.
The full report can be read at http://www.gao.gov/products/GAO-12-11?source=ra



